退貨、退款與取消訂單政策

TaiwanFlorist 台灣花苑致力於提供新鮮且符合訂購內容之花禮商品。

由於鮮花、植物及相關花禮具有生鮮、易腐敗、季節性及依訂單製作等特性，敬請於訂購前仔細確認商品內容、配送日期、收件人姓名、電話、地址、卡片內容及其他訂單資料。

國際送花商品原則上由 收花地當地或鄰近地區之合作花店，在當地採購花材、製作並完成配送，並非由台灣製作後再以航空或國際物流寄送至世界各地。

如國際訂單發生商品品質問題，TaiwanFlorist 台灣花苑將協助與當地合作花店聯繫及處理；如經確認需要回收商品、重新製作或重新配送，原則上亦由收花地之當地合作花店進行處理。

一、七日鑑賞期之適用

依據臺灣《消費者保護法》及「通訊交易解除權合理例外情事適用準則」，易於腐敗、保存期限較短之商品，以及依消費者要求所製作之客製化商品，得排除通訊交易七日解除權之適用。

鮮花、花束、花籃、盆花、植物及其他依訂單製作之花禮，具有生鮮、易腐敗或客製化之性質，因此除商品有重大瑕疵、錯誤配送或其他可歸責於本公司之情形外， 恕不適用一般網路購物之七日鑑賞期及無條件退貨。

二、商品品質或訂單內容有問題

若收到之花禮有下列情形，請於 商品送達後24小時內 與我們聯絡：

商品於送達時有明顯重大損壞或嚴重枯萎。
實際收到之商品與訂購商品有明顯重大差異。
主要花材、主花數量或商品主要規格發生重大錯誤。
因本公司或合作花店、合作配送單位可歸責之原因，造成商品未能正常送達。

襯花、襯草、葉材及其他輔助花材，不屬於上述主要花材或主花數量之限制範圍。

由於鮮花商品具有季節性及地區性，襯花、襯草、葉材及其他輔助花材，將依不同地區、季節之實際市場供應及當地採購狀況彈性調整。

包裝紙、緞帶、花器、花盒、提袋及其他包裝材料，也可能因各地區合作花店之庫存及供應情況有所變動。

上述合理替代或調整，只要未重大影響商品之主要色系、整體風格及合理價值，均不視為商品規格錯誤或商品瑕疵。

為協助我們確認實際狀況，我們可能請您提供：

訂單編號。
花禮照片。
配送相關資訊。
其他協助確認問題所需之相關資料。

經確認屬本公司或合作花店可歸責之情形後，我們將依實際狀況提供適當處理方式，包括：

重新製作。
重新配送。
部分退款。
全額退款。
其他合理之處理方式。

國際送花訂單如需回收原商品、重新製作或重新配送，原則上由收花地當地合作花店負責處理，消費者通常無須將鮮花或植物寄回台灣。

三、花材、設計及包裝差異

鮮花屬於天然及季節性商品，每朵花材之大小、色澤、顏色深淺、花苞與開花程度、枝葉形態及外觀，都可能有所不同。

若因季節、產地、天候、市場供應、當地花市狀況或合作花店實際庫存，造成特定花材、襯花、襯草、葉材或包裝材料缺貨，本公司或合作花店得在盡可能維持整體色系、商品價值、設計風格及視覺效果相近之原則下，以同等或較高價值之花材或材料進行合理替代。

網站所刊登之商品照片均為設計參考圖。

由於鮮花為天然商品，且不同國家、不同地區及不同合作花店之花材供應、包裝材料、當地花藝文化及花藝師製作手法皆可能有所不同，因此無論台灣各縣市送花或國際送花，實際完成之商品均無法保證與網站參考圖片100%相同。

尤其不同國家及地區的花藝設計習慣具有明顯差異。部分歐美地區較常採用較簡潔的包裝方式，並給予花藝師較大的設計及創作空間，因此實際成品與參考圖片之差異可能較為明顯。

依我們過往之合作及配送經驗，不同地區之成品與參考圖片相似程度可能有以下差異：

越南、泰國、中國、香港、澳門等地區： 成品通常較容易維持與參考圖片相近之設計。
台灣、韓國等地區： 整體主要花材、色系及風格通常會盡可能維持，但在包裝及排列方式上可能有一定程度差異。
美國、加拿大、英國、法國及其他歐美地區： 因當地花材供應、包裝習慣及花藝設計文化不同，實際成品可能出現較大程度之設計變化。

上述分類僅為依過往經驗提供之說明， 並非對任何國家、地區或訂單之成品相似程度作出保證。實際商品仍應以當時當地花材供應及合作花店製作情況為準。

合理差異可能包括以下情況：

花材大小、色澤、顏色深淺及開花程度不同。
襯花、襯草、葉材或其他輔助花材之種類與數量不同。
包裝紙、緞帶、花器、花盒或其他包裝材料不同。
花材排列方式、包裝方式及花藝師製作手法有所不同。
因當地供應狀況，以同等或較高價值之花材或材料進行合理替代。

上述因天然花材差異、季節性供應、當地採購、合理花材替代及手工製作所產生之合理差異，不視為商品瑕疵。

我們會盡可能維持商品原有之主要花材、主要色系、風格、規格及整體價值。

如您對特定花材、顏色、造型、包裝方式或與參考圖片之一致程度有高度要求，建議於訂購前先與我們聯絡確認後再行下單。

四、取消或修改訂單

台灣地區送花

如需取消或修改訂單，請盡可能於指定配送日前至少2天與本公司聯絡。

若訂單尚未進入花材採購、製作、合作花店接單或配送安排程序，本公司將盡可能協助取消或修改訂單。

若花材已採購、商品已開始製作、已完成製作、已交付配送，或合作花店已開始執行訂單，則可能無法取消。

如仍可取消，本公司得依實際已產生之花材、製作、配送及相關作業成本，扣除必要費用後辦理退款。

以下訂單可能無法取消或修改：

當日配送訂單。
已進入花材採購或製作程序之訂單。
已完成製作或已交付配送之訂單。
指定時段配送訂單。
特殊節慶或重大送花旺季期間之訂單。

國外送花／國際送花

國際送花訂單的執行，是本公司將訂單交由該國花店代理商，進行派單與安排，末端執行花店收到訂單後，會進行花材採購、商品製作及當地配送安排。

因此，距離指定送花日期 3日以內之國際送花訂單，原則上無法取消。

若距離指定送花日期超過3日而欲取消訂單，請儘早與我們聯絡。本公司將依訂單實際執行進度確認是否仍可取消。

即使距離指定送花日期仍超過3日，如有下列情形，也可能無法取消：

海外合作花店已接受訂單。
花材或相關材料已採購。
商品已開始製作。
商品已完成製作。
配送已完成安排。

如仍可取消，本公司得依實際已產生之花材、製作、配送及相關作業成本，扣除必要費用後辦理退款。

不同國家、城市、合作花店及特殊節慶期間，可能有不同之取消期限及規定，實際情況以各筆訂單之執行進度為準。

五、收件人無法收件

訂購人有責任提供正確且完整之：

收件人姓名。
電話。
配送地址。
公司、醫院、學校、飯店、公寓或部門等必要資訊。
其他完成配送所需之相關資料。

若因下列原因造成無法完成配送：

地址、電話或收件資料錯誤或不完整。
收件人拒絕收件。
收件人不在且無法取得聯繫。
配送地點禁止進入，且無相關人員可代為收件。
公司、醫院、學校、飯店、公寓大樓或其他場所拒絕代收。
訂購人或收件人於配送過程中臨時要求變更地址或配送資訊。

本公司及合作花店將盡可能協助聯絡收件人或重新安排配送。

但因此產生之重新配送費用、地址變更費用或其他額外費用，可能由訂購人負擔。

若商品已完成製作，且配送人員已依訂單原先提供之資料進行配送，因上述不可歸責於本公司或合作花店之原因造成無法送達者，原則上不提供全額退款。

鮮花屬於生鮮商品，若需再次配送，可能因等待時間而影響商品鮮度。

如因等待時間過長而有必要重新製作商品，相關花材、製作及配送費用亦可能由訂購人負擔。

六、配送日期、時間及商品照片

我們會盡可能依訂單所指定之配送日期完成配送。

台灣地區送花

如商品頁面或訂單另有提供配送時段選擇，我們將盡可能依指定時段安排配送。

但實際送達時間仍可能受到以下因素影響：

交通狀況。
天候。
配送路線。
節慶及送花旺季。
當日訂單量。
其他非本公司可合理控制之因素。

除非訂單另有明確書面約定，指定配送日期或配送時段並不代表保證於特定分鐘或特定時間送達。

國際送花

國際送花原則上 無法指定確切配送時間。

一般配送時間約為收花地當地時間 上午9:00至下午6:00之間，實際配送時間依各國、各城市及當地合作花店之營業時間、配送路線及實際安排而定。

以下情況之實際配送時間可能有所不同：

偏遠地區。
特殊節日。
醫院。
學校。
公司或辦公場所。
飯店。
其他具有特殊收件或進出限制之配送地點。

國際送花商品照片

國際送花原則上 不提供完工商品拍照服務。

由於國際送花訂單是由不同國家及地區之當地合作花店實際製作與配送，並非所有合作花店均提供商品拍照服務。

如希望確認實際收到之花禮，最快且最直接之方式為請收花人於收到商品後協助拍照確認。

若合作花店願意提供商品照片，我們會盡可能協助取得，但：

無法保證每一筆國際訂單皆能提供商品照片。
不同合作花店所提供照片之角度、畫質及拍攝方式可能不同。
未提供商品照片本身，不得作為取消訂單、要求退款或要求賠償之唯一理由。

如遇重大天候、天然災害、交通中斷、罷工、政府管制或其他不可抗力因素，配送日期或時間可能有所調整。

本公司將依實際情況盡可能協助聯絡合作花店及安排後續處理。

七、特殊節日及重大送花旺季

於情人節、母親節、七夕、聖誕節、農曆春節、畢業季或其他重大節慶及送花旺季期間，因花材需求及配送量大幅增加，部分花材、包裝材料及配送時段可能較平日更容易發生調整。

節慶期間，本公司及合作花店將盡可能依原訂商品製作，但如因花材供應不足，得依本政策第三條之原則進行合理替代。

特殊節日期間：

可能無法接受指定時間配送。
實際配送時間可能較原預期提早或延後。
部分花材或包裝材料可能需要合理替代。
已進入花材採購、製作或配送安排程序之訂單，原則上不得取消或修改。

如節慶訂單仍可取消，相關退款將依實際已產生之花材、製作、配送及作業成本辦理。

八、退款方式

經確認符合退款條件者，退款原則上將退回原付款方式。

信用卡、PayPal 或其他電子支付之退款，實際入帳時間依各信用卡公司、發卡銀行、收單銀行或支付平台之作業時間而定。

依過往經驗，退款通常約需 5至10天左右 完成入帳，但實際時間仍依各銀行、信用卡公司或支付平台之處理速度而定，本公司無法控制實際入帳日期。

若涉及跨境交易，原付款金額與實際退款金額可能因付款日與退款日之匯率不同而產生差異。

信用卡公司、銀行、PayPal 或其他支付機構所收取之：

國際交易手續費。
匯率差額。
銀行或支付平台相關費用。

均依各金融機構或付款平台之規定辦理。

九、聯絡我們

若您對收到之商品、訂單內容或配送服務有任何問題，請儘速與 TaiwanFlorist 台灣花苑聯絡。

如涉及商品品質或商品內容問題，請依本政策第二條之規定，於收到商品後24小時內與我們聯絡。

為方便我們快速確認及處理，請盡可能提供：

訂單編號。
訂購人姓名。
收件人姓名。
商品照片。
配送相關資訊。
問題之簡要說明。

我們重視每一筆訂單，並將依商品實際狀況、訂單執行情形、當地合作花店回覆及責任歸屬，以公平合理之方式提供協助與處理。

TaiwanFlorist 台灣花苑－全球送花敬上

Returns, Refunds & Order Cancellation Policy

TaiwanFlorist is committed to providing fresh floral gifts that reasonably match the details of each order.

Because fresh flowers, plants, and related floral gifts are perishable, seasonal, and often made to order, customers are kindly requested to carefully review the product details, delivery date, recipient’s name, telephone number, delivery address, card message, and all other order information before placing an order.

For international flower delivery, floral products are generally sourced, prepared, and delivered locally by partner florists in or near the recipient’s delivery area. They are not prepared in Taiwan and then shipped internationally by air or international courier.

If a quality issue occurs with an international order, TaiwanFlorist will assist in coordinating with the local partner florist. If product collection, remaking, or redelivery is required, it will generally be handled locally by the partner florist in the recipient’s area.

1. Product Quality or Order Issues

If the floral gift you receive has any of the following issues, please contact us within 24 hours after delivery:

The product is significantly damaged or severely wilted at the time of delivery.
The product received is materially different from the product ordered.
There is a significant error involving the main flowers, the quantity of the main flowers, or major product specifications.
The product could not be properly delivered due to reasons attributable to TaiwanFlorist, a partner florist, or a delivery partner.

Filler flowers, greenery, foliage, and other supporting floral materials are not included in the above restrictions regarding the main flowers or the specified quantity of main flowers.

Because fresh flowers are seasonal and availability varies by location, filler flowers, greenery, foliage, and other supporting floral materials may be adjusted according to actual local market supply, seasonal availability, and local sourcing conditions.

Wrapping paper, ribbons, vases, flower boxes, gift bags, and other packaging materials may also vary depending on the stock and availability of partner florists in different locations.

Such reasonable substitutions or adjustments will not be considered a product specification error or product defect, provided that they do not materially affect the product’s main color scheme, overall style, or reasonable value.

To help us review the situation, we may ask you to provide:

Order number.
Photographs of the floral gift.
Delivery information.
Other relevant information reasonably required to verify the issue.

If the issue is confirmed to be attributable to TaiwanFlorist or a partner florist, we will provide an appropriate solution depending on the circumstances, which may include:

Remaking the product.
Redelivery.
Partial refund.
Full refund.
Another reasonable remedy.

For international flower delivery orders, if the original product needs to be collected, remade, or redelivered, this will generally be handled by the local partner florist in the recipient’s area. Customers are generally not required to ship fresh flowers or plants back to Taiwan.

2. Variations in Flowers, Design & Packaging

Fresh flowers are natural and seasonal products. Individual flowers may vary in size, color, shade, stage of bloom, bud development, foliage, shape, and overall appearance.

If certain flowers, filler flowers, greenery, foliage, or packaging materials are unavailable due to seasonality, place of origin, weather conditions, market supply, local flower market conditions, or the actual inventory of a partner florist, TaiwanFlorist or the partner florist may make reasonable substitutions using flowers or materials of equal or greater value while making every reasonable effort to maintain a similar overall color scheme, product value, design style, and visual effect.

All product photographs displayed on our website are design reference images.

Because fresh flowers are natural products, and because flower availability, packaging materials, local floral design culture, and florists’ design techniques vary between countries, regions, and individual partner florists, the final product cannot be guaranteed to be 100% identical to the reference photograph, whether the order is delivered within Taiwan or internationally.

Floral design practices also vary significantly between countries and regions. In some Western countries, simpler wrapping styles are more common and florists may have greater flexibility in arranging and interpreting the design. Therefore, the final product may differ more noticeably from the reference image.

Based on our past cooperation and delivery experience, the degree of similarity between the final product and the reference image may generally vary by region as follows:

Vietnam, Thailand, China, Hong Kong, Macau, and similar markets: final products are generally more likely to remain relatively close to the reference design.
Taiwan, South Korea, and similar markets: the main flowers, color scheme, and overall style are generally maintained as closely as possible, although there may be noticeable differences in wrapping and flower arrangement.
The United States, Canada, the United Kingdom, France, and other Western markets: due to differences in local flower availability, packaging practices, and floral design culture, the final product may show a greater degree of variation from the reference image.

The above classifications are provided only as a general explanation based on past experience and do not constitute a guarantee of any particular level of similarity for any country, region, or individual order.

The actual product will depend on local flower availability and the actual production conditions of the partner florist at the time of the order.

Reasonable variations may include:

Differences in flower size, color, shade, or stage of bloom.
Differences in the type or quantity of filler flowers, greenery, foliage, or other supporting floral materials.
Differences in wrapping paper, ribbons, vases, flower boxes, or other packaging materials.
Differences in flower arrangement, wrapping style, or the individual florist’s design technique.
Reasonable substitution with flowers or materials of equal or greater value due to local availability.

Variations resulting from the natural characteristics of flowers, seasonal supply, local sourcing, reasonable substitutions, and handmade floral design will not be considered product defects.

We will make every reasonable effort to maintain the original product’s main flowers, primary color scheme, style, specifications, and overall value.

If you have strict requirements regarding a specific flower variety, color, shape, wrapping style, or the degree of similarity to the reference image, we recommend contacting us for confirmation before placing your order.

3. Order Cancellation or Modification

Taiwan Flower Delivery

If you need to cancel or modify an order, please contact us as early as possible and preferably at least 2 days before the scheduled delivery date.

If the order has not yet entered the flower purchasing, production, partner florist acceptance, or delivery arrangement process, we will make every reasonable effort to assist with the cancellation or modification.

If flowers or materials have already been purchased, production has begun, the product has been completed, the product has been handed over for delivery, or the partner florist has already begun processing the order, cancellation may no longer be possible.

If cancellation is still possible, TaiwanFlorist may deduct reasonable and necessary costs already incurred for flowers, materials, production, delivery, and related processing before issuing a refund.

The following orders may not be eligible for cancellation or modification:

Same-day delivery orders.
Orders that have already entered the flower purchasing or production process.
Orders that have already been completed or handed over for delivery.
Orders requesting a specific delivery time period.
Orders placed during major holidays or peak flower delivery periods.

Overseas / International Flower Delivery

International flower delivery orders are generally transmitted by TaiwanFlorist to a florist network, agent, or partner in the destination country for order assignment and local arrangement.

The florist handling the final delivery will then receive the order and may begin sourcing flowers, preparing the floral product, and arranging local delivery.

Therefore, international flower delivery orders scheduled for delivery within 3 days are generally non-cancellable.

If the scheduled delivery date is more than 3 days away and you wish to cancel the order, please contact us as early as possible. TaiwanFlorist will review the actual processing status of the order to determine whether cancellation is still possible.

Even when the scheduled delivery date is more than 3 days away, cancellation may no longer be possible if:

An overseas partner florist has already accepted the order.
Flowers or related materials have already been purchased.
Production has already begun.
The product has already been completed.
Delivery arrangements have already been completed.

If cancellation is still possible, TaiwanFlorist may deduct reasonable and necessary costs already incurred for flowers, production, delivery, and related processing before issuing a refund.

Cancellation deadlines and conditions may vary depending on the country, city, partner florist, and special holiday period. The actual processing status of each individual order will determine whether cancellation or modification is possible.

4. Recipient Unavailable or Unable to Receive Delivery

The purchaser is responsible for providing accurate and complete recipient information, including:

Recipient’s name.
Telephone number.
Delivery address.
Company, hospital, school, hotel, apartment, department, or other necessary location details.
Any other information reasonably required to complete the delivery.

Delivery may be unsuccessful for reasons including:

Incorrect or incomplete address, telephone number, or recipient information.
The recipient refuses to accept the delivery.
The recipient is unavailable and cannot be contacted.
Access to the delivery location is restricted and no authorized person is available to accept the delivery.
A company, hospital, school, hotel, apartment building, or other location refuses to accept the delivery on behalf of the recipient.
The purchaser or recipient requests a change of address or other delivery information after the delivery process has begun.

TaiwanFlorist and the partner florist will make reasonable efforts to contact the recipient or arrange redelivery where possible.

However, any additional redelivery charges, address change fees, or other additional costs resulting from such circumstances may be charged to the purchaser.

If the floral product has already been completed and delivery has been attempted according to the information originally provided, a full refund will generally not be available where delivery fails for reasons not attributable to TaiwanFlorist or the partner florist.

Fresh flowers are perishable products. If redelivery is required, additional waiting time may affect the freshness of the product.

If the floral product must be remade due to an extended delay, additional flower, production, and delivery costs may also be charged to the purchaser.

5. Delivery Date, Delivery Time & Product Photos

TaiwanFlorist will make every reasonable effort to complete delivery on the delivery date specified in the order.

Taiwan Flower Delivery

If the product page or order provides an option to select a delivery time period, we will make every reasonable effort to arrange delivery within the requested period.

However, actual delivery times may be affected by:

Traffic conditions.
Weather.
Delivery routes.
Holidays and peak flower delivery periods.
The volume of orders on the delivery date.
Other circumstances outside our reasonable control.

Unless otherwise expressly agreed in writing, a requested delivery date or delivery time period does not constitute a guarantee that delivery will occur at a specific minute or exact time.

International Flower Delivery

For international flower delivery, an exact delivery time generally cannot be specified or guaranteed.

Typical delivery hours are approximately 9:00 AM to 6:00 PM local time at the recipient’s destination.

Actual delivery times depend on the operating hours, delivery routes, and delivery arrangements of partner florists in each country and city.

Delivery times may vary for:

Remote areas.
Special holidays.
Hospitals.
Schools.
Companies or offices.
Hotels.
Other locations with special access restrictions or delivery procedures.

Product Photos for International Flower Delivery

For international flower delivery, photographs of the completed floral product are generally not provided as a standard service.

Because international orders are prepared and delivered by local partner florists in different countries and regions, not every partner florist provides a photography service.

If you wish to confirm the actual floral gift received, the quickest and most direct method is to ask the recipient to take a photograph after receiving the product.

If a partner florist is willing to provide a product photograph, we will make every reasonable effort to obtain it. However:

We cannot guarantee that a photograph will be available for every international order.
The angle, quality, and method of photography may vary between partner florists.
The absence of a product photograph alone does not constitute grounds for cancellation, refund, or compensation.

In the event of severe weather, natural disasters, transportation interruptions, strikes, government restrictions, or other circumstances beyond reasonable control, the delivery date or time may need to be adjusted.

TaiwanFlorist will make every reasonable effort to communicate with the partner florist and assist with appropriate arrangements.

6. Special Holidays & Peak Flower Delivery Periods

During Valentine’s Day, Mother’s Day, Qixi Festival, Christmas, Lunar New Year, graduation season, and other major holidays or peak flower delivery periods, demand for flowers and delivery services may increase significantly.

As a result, certain flowers, packaging materials, and delivery time periods may be more likely to require adjustment than during normal periods.

During holiday periods, TaiwanFlorist and our partner florists will make every reasonable effort to prepare the product according to the original order. However, if certain flowers or materials are unavailable, reasonable substitutions may be made in accordance with Section 2 of this Policy.

During special holiday periods:

Specific delivery times may not be available.
Actual delivery may occur earlier or later than originally expected.
Certain flowers or packaging materials may require reasonable substitution.
Orders that have already entered the flower purchasing, production, or delivery arrangement process are generally non-cancellable and may not be modified.

If a holiday order can still be cancelled, any refund will be processed after deducting reasonable costs already incurred for flowers, production, delivery, and order processing.

7. Refund Methods

Where a refund has been approved, the refund will generally be issued to the original payment method.

For credit card, PayPal, or other electronic payment refunds, the actual time required for the refunded amount to appear in the customer’s account depends on the processing times of the credit card company, issuing bank, acquiring bank, PayPal, or other payment service provider.

Based on our past experience, refunds generally take approximately 5 to 10 days to appear in the customer’s account. The actual processing time may vary depending on the bank, credit card company, or payment platform, and TaiwanFlorist cannot control the actual date on which the refund is credited.

For cross-border transactions, the amount originally paid and the amount ultimately received after a refund may differ due to exchange-rate fluctuations between the payment date and the refund date.

Any of the following charges are subject to the policies of the relevant financial institution or payment provider:

International transaction fees.
Foreign exchange differences.
Bank or payment platform fees.

8. Contact Us

If you have any questions or concerns regarding a product received, your order details, or our delivery service, please contact TaiwanFlorist as soon as possible.

For product quality or product content issues, please contact us within 24 hours after delivery, in accordance with Section 1 of this Policy.

To help us review and resolve the matter efficiently, please provide as much of the following information as possible:

Order number.
Purchaser’s name.
Recipient’s name.
Photographs of the product.
Relevant delivery information.
A brief description of the issue.

We value every order and will review each matter based on the actual condition of the product, the processing status of the order, feedback from the local partner florist, and the responsibility of the relevant parties.

TaiwanFlorist will make reasonable efforts to provide fair and appropriate assistance and resolution.

TaiwanFlorist – Global Flower Delivery